Over the past 14 years, I’ve helped 50+ companies (startups to Fortune 500) understand their customers, reimagine their products, increase their revenue and transform their organizations using a results-driven approach to design. I’m a hands-on design leader with 10+ years of experience building and leading agency teams, hybrid teams and internal teams using a mix of creativity, business strategy, process, customer research, and political skill to create innovative, world-class work that changes industries and companies.
Before working as a user experience designer, I worked for 9 years as a project architect for well-known design firms on 65+ built projects around the globe-spanning high-end residential, large-scale commercial and skyscrapers. In 2009, I co-wrote the first textbook on interactive architecture and spaces published by Princeton Architectural Press. I also mentor UX designers and lead a co-elevating community to helps dads inspire their kids using creativity, technology and innovation.
Hands-on Design Leadership
For 20 years, I’ve worked on award-winning design projects with 50+ companies spanning startups to Fortune 500.
Complex Problem Solver
From skyscrapers to software, I love tough problems and know how to break them down into achievable results.
Results-Driven
I focus on the end goal making thoughtful decisions and doing whatever it takes to achieve my desired outcomes.
Creative Thinker
I perceive patterns that are not obvious building off of customer feedback, industry trends, analytics and innovative ideas.
Team Builder & Mentor
10+ years experience building and leading agency teams, hybrid teams, internal teams, and mentoring 60+ professionals.
Always Growing
I dedicate time every week to research trends, get feedback from my team, and experiment with ideas and process.
Led various Marriott internal teams to reimagine the customer experience across all digital touchpoints including a new mobile app (#19 travel, 4.9 stars, 545,600 reviews), new property website platform for 7000+ hotels (30 brands),including optimizing the booking engine (25% increase YoY, $10-20Bn in 4 years), streamline process and communications across 10+ teams, 350+ qualitative customer interviews, create two new design systems for 30 brands and more than 20 other projects.
Led various Ellucian product teams to reimagine the user experience for 5 digital products (including support - Salesforce), establish a new standards team and design process and build the new company-wide design system (65+ products).
Led a 15+ person team to create the new mobile logistics management platform for 10,000+ employees at Helmerich & Payne.
Created in-car interface and mobile user experience concept for BMW i3 and i8.
Over the past 14 years, I’ve helped 50+ companies (startups to Fortune 500) understand their customers, reimagine their products, increase their revenue and transform their organizations using a results-driven approach to design. Let's talk about your next project.
I’m a hands-on designer with 20+ years experience creating the strategy, concepts and designs for award-winning products and experiences across hospitality, travel, transportation, eCommerce, financial services, retail, museums, education, consumer products and more.
“Form follows function.” – Louis H. Sullivan
View my Portfolio“Miles is the best. His knowledge and vision for technology are matched only by his creative outlook on the world. I would beg, borrow, and/or steal to have him on any project.”
“Miles is able to channel his talented team to achieve greatness on time and on budget. Working with Miles has required me to raise my game and it has been a pleasure working with them.”
“As a visionary, Miles inspires the entire process from concept to creation to completion, ensuring that his creative vision and rigorous attention to detail are maintained throughout.”
I’m a dedicated husband and father and have passions beyond my work. I created an apparel brand to inspire creatives, mentor designers, and I am currently building a co-elevation group for dads that want to proactively shape their children’s future using creativity, technology, and innovation.
